Mustplay FAQ — All your questions answered, right here

No. Mustplay allows only one account per person. If multiple accounts are found belonging to the same individual, all accounts will be immediately closed and balances may be forfeited. Always register with accurate and truthful information.

Yes. mustplay is strictly for users aged 18 and above. By registering, you confirm that you are 18+. If age verification reveals that a user is underage, their account will be closed immediately.

To change your name or date of birth after registration, please contact our support team with identity verification (KYC) documents. Changing your mobile number also requires a special verification process. Your password can be updated at any time from your profile settings.

KYC (Know Your Customer) is the identity verification process. We may request a photo of your NID card or passport when you make a large withdrawal for the first time, or if any suspicious activity is detected on your account. This is done solely to protect the security of your account.

On the login page Click on the "Forgot Password?" option. Enter your registered mobile number and an OTP will be sent to it. Verify the OTP and set a new password. The entire process takes under 5 minutes.

To close your account, notify the support team via live chat. Before closing, make sure you have withdrawn all your remaining balance. If you wish to close your account for responsible gaming reasons, you may also use the self-exclusion option.

A referral code is a special code you can get from a friend or acquaintance. Entering it during registration may earn you bonus rewards. After logging in, you can also find your own referral code in your profile to share with friends.

The minimum deposit varies by method. Typically, the minimum via bKash/Nagad is 500 BDT. Maximum limits also vary depending on the method and account level. For more details, Deposit Page See details.

Deposits via mobile banking (bKash, Nagad, Rocket) are typically credited instantly. Bank transfers may take 1–3 business days. Always save your transaction ID after making a deposit.

mustplay does not charge any deposit fees. However, your mobile banking provider or bank may apply their own charges. For example, any bKash cash-out fees will be deducted from your bKash account.

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Yes, once KYC verification is complete and your account has a good history, deposit limits can be increased. VIP members automatically receive higher limits. Contact our support team for more details.

No. On Mustplay, deposits must be made from a payment account registered in your own name. Using someone else's account may result in the payment being rejected and your account being subject to verification.

The minimum withdrawal amount is generally 500 BDT. However, this may vary depending on the method and your account level. To withdraw bonus balance, specific wagering requirements must be met.

The reason for a withdrawal rejection is usually communicated via email or notification. Common reasons include: incomplete KYC, unmet wagering requirements, or a mismatch in the payment account name. Contact live chat to find out the specific reason.

No, bonus balance cannot be withdrawn directly. Once the applicable wagering requirements are met (typically 15–30x the bonus amount), any winnings derived from the bonus are converted to real balance and can then be withdrawn.

mustplay generally does not charge any withdrawal fees. However, your bank or mobile banking provider may apply their own transaction charges. VIP members often enjoy fast, fee-free withdrawals.

If your withdrawal request is still pending, it may be possible to cancel it via live chat. Once processing has begun, cancellation is no longer possible. Contact our support team promptly if needed.

Wagering requirements mean you must place bets totaling a specified amount before you can withdraw your bonus. For example, if a BDT 1,000 bonus carries a 15x wagering requirement, you need to wager a total of BDT 15,000. Bets on slots generally count at 100% towards wagering, while Live Casino bets contribute less.

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Free spins can generally be used on specific slot games as stated in the bonus offer. Winnings from free spins are added to your bonus balance and can be withdrawn once the wagering requirements have been met.

Share your referral code with a friend. When they sign up and make their first deposit, you'll receive a referral bonus. The bonus amount is based on their first deposit — the more referrals you make, the more you earn.

Every bonus has an expiry period — generally 7–30 days. If the wagering requirements are not met within this period, any remaining bonus balance will be forfeited. Always read the terms and expiry date carefully before claiming a bonus.

At the time of deposit, you can select the "No Bonus" option. This lets you play directly from your own balance with no wagering requirements, and any winnings can be withdrawn straight away.

Weekly or monthly cashback is generally calculated and credited automatically. You'll receive a portion of your total losses during the specified period back as cashback. VIP members enjoy cashback at higher rates.

Yes, all games on mustplay use certified RNG (Random Number Generator) technology, ensuring every result is completely random and unbiased. Our game providers are audited by internationally recognized testing agencies.

Yes, In the mustplay Live Casino, Games are streamed live in high definition directly from real dealer studios — genuine cards, tables, and dealers, all in real time.

In mustplay Sports Betting, Bet on 30+ sports including cricket, football, tennis, badminton, basketball, volleyball, ice hockey, and more. All major tournaments are covered — IPL, World Cup, Premier League, and beyond.

If your connection drops mid-round, the round is recorded on the server. Once you reconnect, you'll resume from where you left off. Results of any completed rounds will be visible in your game history.

Minimum and maximum bet limits vary by game. Slots can be played from as little as BDT 10 per bet. Live Casino tables generally have a minimum of BDT 100–500. Each game's bet limits are displayed on its own game page.

RTP (Return to Player) is the theoretical percentage of total wagers that a slot game pays back to players over the long term. For example, a 96% RTP means that for every BDT 100 wagered, an average of BDT 96 is expected to be returned. Keep in mind this is a long-term average — in the short term, results can go either way.

The mustplay VIP program has 5 tiers: Bronze, Silver, Gold, Platinum, and Diamond. With each tier, you unlock higher cashback rates, priority withdrawals, special bonuses, and a dedicated personal account manager.

A portion of every bet is added as VIP points. Typically, you earn 1 point for every BDT 100 wagered. Slots earn more points, while Live Casino earns fewer. The more regularly you play, the faster you'll climb VIP tiers.

Yes, prolonged inactivity or insufficient activity within a set period may result in a VIP level downgrade. That's why it's important to keep playing regularly. For full terms and conditions, On the VIP page, See details.

Diamond VIP members receive: a dedicated personal account manager, the highest cashback rates, priority withdrawals, a birthday bonus, invitations to exclusive tournaments, and unlimited deposit benefits.

Yes, the mustplay app offers the same full game library as the website — Live Casino, Sports Betting, slot games, and everything in between. The app also includes push notifications, fingerprint login, and faster loading times.

To install a third-party APK on Android, you need to enable the "Install from unknown sources" setting. Go to Settings → Security → Unknown Sources → Enable. Then install the APK. You can turn this setting back off after installation if you prefer.

When a new update is available, you'll receive an automatic notification when you open the app. Alternatively, Download Page to download and install the latest version.

Live Casino video streaming naturally uses more data. Slots and Sports Betting consume comparatively less. Playing over Wi-Fi means you won't need to worry about data usage.

The mustplay app runs on Android 6.0 and above. Some games may load slowly on older devices. For the best experience, Android 9.0+ with a minimum of 2GB RAM is recommended.

Yes. mustplay never sells your personal information to third parties. All data is stored on encrypted servers. For more details, please visit our Privacy Policy Read more.

Deposit limits, session time limits, and break mode can all be set from the "Responsible Gaming" section in your profile settings. Limits take effect immediately. For more details, Responsible Gaming Page See details.

Self-exclusion means voluntarily suspending or closing your own account for a set period or permanently. You can choose 6 months, 1 year, or permanent self-exclusion. Via Live Chat or Responsible Gaming Page to submit your application.

If anyone claims to be a mustplay employee and asks for your password, OTP, or banking details, it is a scam. Our staff will never request this information. If you receive any suspicious contact, report it immediately via live chat or at [email protected].

mustplay strictly enforces an 18+ policy. If you believe a minor you know is using mustplay, please notify us immediately via live chat or our support email. We will take prompt action.

mustplay's On the Responsible Gaming page Detailed information and support options are available. Our support team is available 24/7 in Bengali — here to help without judgment. Reach us via Live Chat.