Mustplay Terms & Conditions — Clear, simple, and straightforward

1Introduction & Definitions

These Terms & Conditions ("Terms") apply to the use of the Mustplay platform and all of its services. "Mustplay", "we", and "our" refer to the organisation operating the mustplay.app website and mobile application. "User" or "member" refers to anyone who has created an account on Mustplay or is using its services.

These Terms constitute a legal agreement between you and Mustplay. By using Mustplay's services, you confirm that you have read, understood, and agreed to be bound by these Terms.

2Account Registration

To create an account on Mustplay, you must provide accurate and complete information. Each individual may only register one account. Creating multiple accounts is strictly prohibited and may result in account termination.

• The name, mobile number, and date of birth provided at registration must be accurate.
• It is your responsibility to keep your account password confidential.
• Transferring or selling your account to any third party is strictly prohibited.
• Mustplay may request identity documents at any time for verification purposes.
• Registering with false information will result in account termination, and deposited funds may be forfeited.

3Age & Eligibility

You must be at least 18 years of age to register and use Mustplay's services. Mustplay may request a national ID card or birth registration certificate for age verification purposes. If it is established that an account holder is a minor, the account will be closed immediately and all balances will be forfeited.

4Deposits & Withdrawals

Mustplay accepts deposits via bKash, Nagad, Rocket, bank transfer, and card. The minimum deposit amount is BDT 100. Every deposit is confirmed through a Mustplay confirmation email or notification.

• Deposited funds may only be used on the Mustplay platform.
• Your account must be fully verified before any withdrawal can be processed.
• The minimum withdrawal amount is 500 BDT.
• Withdrawals will only be sent to a payment method in the account holder's name.
• The applicable wagering requirement must be fulfilled before any bonus balance can be withdrawn.
• If money laundering or fraud is suspected, Mustplay may place a hold on withdrawals.

5Bonuses & Promotional Offers

Mustplay offers a variety of bonuses — welcome bonuses, reload bonuses, cashback, and VIP rewards. Each bonus offer comes with its own terms and conditions, which you should read carefully before accepting.

• The welcome bonus is available to each member once only.
• Withdrawals cannot be processed until the bonus wagering requirement has been met.
• Attempting to claim bonuses from multiple accounts will be treated as fraud.
• Mustplay reserves the right to modify or cancel any promotional offer at any time.
• Bonus balance and cash balance are displayed separately.

6Gaming Rules

All games on Mustplay use RNG (Random Number Generator) technology and are regularly audited by independent third-party organisations. Game outcomes are entirely random and are never predetermined.

• If your internet connection drops during gameplay, any active bet will not be cancelled — the system will complete it automatically.
• If you wish to dispute a game outcome, you must notify the support team within 72 hours.
• If a bet is voided due to a software error or technical issue, the stake will be refunded.
• In Sports Betting, official results are always final.

7Security & Privacy

Mustplay takes the security of your personal information extremely seriously. All data is protected with SSL encryption. Your information is never sold to third parties. To learn more, please visit our Privacy Policy Read.

• We recommend changing your password regularly.
• If you notice any suspicious activity on your account, contact the support team immediately.
• We recommend avoiding logging into Mustplay over public Wi-Fi.

8Prohibited Activities

Involvement in any of the following activities will result in immediate account closure, and all balances may be forfeited:

• Creating or using multiple accounts.
• Bonus abuse — claiming bonuses under multiple identities.
• Money laundering or any illegal financial activity.
• Attempting to hack or manipulate the gaming software.
• Stealing account credentials from other members or phishing.
• Impersonating Mustplay staff to deceive other users.
• Spreading false information about Mustplay.

9Responsible Gaming

Mustplay places responsible gaming at the very top of its priorities. Gaming should be a form of entertainment — not a source of income or a solution to financial difficulties. We are genuinely committed to the well-being of every member.

10Account Suspension & Closure

Mustplay reserves the right to temporarily or permanently suspend an account in the following circumstances:

• Violation of any provision of these Terms.
• Registering with false information.
• If the account holder is found to be a minor.
• Suspicious financial activity.
• At the member's own request.

If there is a valid cash balance at the time of account closure and no breach of the rules has occurred, that amount will be refunded.

11Dispute Resolution

For any dispute or complaint, please contact our support team in the first instance. We aim to provide an initial response within 48 hours. Complaints can be submitted via support email or live chat.

• Please include the transaction ID or game round number when submitting a complaint.
• Complaints must be submitted within 30 days of the incident.
• Mustplay's decisions are considered final — however, the right to appeal to the relevant regulatory authority remains available.

12Terms Update Policy

Mustplay may update these Terms & Conditions at any time. For significant changes, members will be notified in advance via email or in-app notification. Continued use of the service following any changes will be considered acceptance of the updated terms.